See also MCV08.
Passive listening is key to good communication. This when a person attends to another and involves the use of non-verbal behaviour (head nods, smiles, eye contact, body positions) and minimal verbal encouragement ("Uh-huh," "I see") to communicate interest in what the other person is saying (Kottler & Kottler 2000)
Active listening merely takes the dialogue one step further where the attendee takes a more direct role in responding to what she has heard. The attendee would use other communication skills, such as asking open-ended questions, reflecting on what the attended has said through statements such as: "It sounds like you were feeling frustrated," "You are feeling pressured", "This is hard for you".
This page was written in the "embarrassingly readable" markup language RHTF, and was last updated on 2018 Aug 27. s.11