See also MCV08.

Passive Listening

Passive listening is key to good communication. This when a person attends to another and involves the use of non-verbal behaviour (head nods, smiles, eye contact, body positions) and minimal verbal encouragement ("Uh-huh," "I see") to communicate interest in what the other person is saying (Kottler & Kottler 2000)

Active Listening

Active listening merely takes the dialogue one step further where the attendee takes a more direct role in responding to what she has heard. The attendee would use other communication skills, such as asking open-ended questions, reflecting on what the attended has said through statements such as: "It sounds like you were feeling frustrated," "You are feeling pressured", "This is hard for you".

Robert Munafo's home pages on HostMDS   © 1996-2018 Robert P. Munafo.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Details here.

This page was written in the "embarrassingly readable" markup language RHTF, and was last updated on 2018 Aug 27. s.11